Confetti

Tintri is a enterprise storage company that specializes in hybrid and all-flash arrays. Tintri offers three server virtualization softwares—“VMstore” manages single system, “Tintri Global Center” manages multiple systems and "Tintri Analytics" machine learning can predict up to 18 months of storage behavior for every system.

Multiple Storage Systems Upgrade

Lead UX / UI Designer

Process

Plan

Prioritized the must-have and nice-to-have of a feature with product manager and engineering team

Research

Conducted a variety of research

  • inquired about technical requirements and constraints with backend engineer
     

  • to see whether our competitors has something similar and if so, what use cases they didn’t cover
     

  • to gain more domain knowledge

Design & Test

  • Designed 2 to 3 low fidelity concepts and conducted a quick usability test with 3 to 5 candidates to see what they prefer
     

  • Shared usability test feedbacks with stakeholders
     

  • Iterated on stakeholders feedback
     

  • Conducted tasks driven usability test
     

  • Repeated step 2–4 as needed

Release

  • Created documentation

  • QA UI for each build

  • Gathered feedback during beta test
     

  • Iterated on beta test feedback
     

  • Release

Stakeholders

Director of UI Engineering

My manager and he made sure the UX Designers and UI Engineers met the deadlines

Product

Manager

Planned the features of each release

Backend

Engineer

Had domain knowledge and implemented api

Frontend

Engineer

Implemented UI

Personas

Chris Jones
Data Center Sr. Manager
34 Years Old
  • Maintains large virtualized infrastructure that scale across multiple hypervisors that consists of thousands of object storage such as virtual machines and databases
     
  • Monitors and manages the systems daily to make sure it's in great health
Patricia Chang
Data Center Assistant
22 Years Old
  • Recent college grad and her manager doesn’t want her to manage the company’s data center yet
     
  • Monitors the activity of her company's systems daily to ensure everything is running smoothly
     
Brooklyn Cooper
Sales Manager
37 Years Old
  • Develops account acquisition strategy and execute channel sales campaigns to break into new accounts and expand existing ones
     
  • To attract sales, he presents and demonstrates Tintri's solution to customers
Lauri Webster
Support Engineer
29 Years Old
  • Helps customers troubleshoot
    problems

     
  • Experiences multiple customers in queue
     

Problems

  • The user has to upgrade one storage system at a time

  • This process is time consuming if the user has more than 1 storage system to upgrade
     

  • A majority of Tintri’s enterprise clients has more than 1 storage systems

Use Cases

Deploy centralized upgrade of multiple storage systems across data centers without disruption
Automated and requires no storage expertise
Time savings

Research

Some Questions for Users

 

 

What do you like about the current upgrade process? Why?

What do you dislike about the current upgrade process? Why?

What do you want to improve? Why?

Some Questions for Backend Engineers

 

 

What are the criterias for upgrade?

What will cause upgrade to fail?

Can the user cancel the task?

What are the top 5 most important data?

Can IT administrator assistant perform upgrade?

User Stories​​

Flow Chart

Pattern Library

• A collaborative effort with two other UX designers

• We leveraged Material Design framework, AG grid for tables and designed new components for new use cases

• The frameworks must be in Angular JS 

Wireframe Iterations

  • Created a couple of low fidelity wireframes 

  • Conducted a quick usability test with 5 users to see which concept they prefer

  • Shared user's feedback with engineers and product manager

Usability Test

Release Version

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