Tintri is a enterprise storage company that specializes in hybrid and all-flash arrays. Tintri offers three server virtualization softwares—“VMstore” manages single system, “Tintri Global Center” manages multiple systems and "Tintri Analytics" machine learning can predict up to 18 months of storage behavior for every system.
Lead UX / UI Designer
Prioritized the must-have and nice-to-have of a feature with product manager and engineering team
Conducted a variety of research
inquired about technical requirements and constraints with backend engineer
to see whether our competitors has something similar and if so, what use cases they didn’t cover
to gain more domain knowledge
Design & Test
Designed 2 to 3 low fidelity concepts and conducted a quick usability test with 3 to 5 candidates to see what they prefer
Shared usability test feedbacks with stakeholders
Iterated on stakeholders feedback
Conducted tasks driven usability test
Repeated step 2–4 as needed
QA UI for each build
Gathered feedback during beta test
Iterated on beta test feedback
Director of UI Engineering
My manager and he made sure the UX Designers and UI Engineers met the deadlines
Planned the features of each release
Had domain knowledge and implemented api
Chris Jones | 34
Datacenter Senior Manager
Works for a CRM software company. Maintains large virtualized infrastructure that scale across multiple hypervisors that consists of thousands of object storage such as virtual machines and databases.
Monitors and manages the systems daily to make sure it's in great health.
Patricia Change | 22
Works for a major eCommerce company. Recent college grad and her manager doesn’t want her to manage the company’s data center yet.
Her job entails monitoring the activity of her company's systems daily to ensure everything is running smoothly.
Brooklyn Cooper | 43
Works for Tintri. Develops account acquisition strategy and execute channel sales campaigns to break into new accounts and expand existing ones
To attract sales, he presents and demonstrates Tintri's solution to customers.
Lauri Webster | 29
Works for Tintri. Helps customers troubleshoot problems.
Experiences multiple customers in queue.
The user has to upgrade one storage system at a time
This process is time consuming if the user has more than 1 storage system to upgrade
A majority of Tintri’s enterprise clients has more than 1 storage systems
Deploy centralized upgrade of multiple storage systems across data centers without disruption
Automated and requires no storage expertise
Some Questions for Users
What do you like about the current upgrade process? Why?
What do you dislike about the current upgrade process? Why?
What do you want to improve? Why?
Some Questions for Backend Engineers
What are the criterias for upgrade?
What will cause upgrade to fail?
Can the user cancel the task?
What are the top 5 most important data?
Can IT administrator assistant perform upgrade?
A collaborative effort with two other UX designers
We leveraged Material Design framework, AG grid for tables and designed new components for new use cases
The frameworks must be in Angular JS
Created a couple of low fidelity wireframes
Conducted a quick usability test with 5 users to see which concept they prefer
Shared user's feedback with engineers and product manager