Tintri is a enterprise storage company that specializes in hybrid and all-flash arrays. Tintri offers three server virtualization softwares—“VMstore” manages single system, “Tintri Global Center” manages multiple systems and "Tintri Analytics" machine learning can predict up to 18 months of storage behavior for every system.
Tintri Analytics
Advisor
Lead UX/UI Designer
Process
Plan
Prioritized the must-have and nice-to-have of a feature with product manager and engineering team
Research
Conducted a variety of research
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inquired about technical requirements and constraints with backend engineer
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to see whether our competitors has something similar and if so, what use cases they didn’t cover
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to gain more domain knowledge
Design & Test
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Designed 2 to 3 low fidelity concepts and conducted a quick usability test with 3 to 5 candidates to see what they prefer
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Shared usability test feedbacks with stakeholders
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Iterated on stakeholders feedback
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Conducted tasks driven usability test
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Repeated step 2–4 as needed
Release
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Created documentation
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QA UI for each build
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Gathered feedback during beta test
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Iterated on beta test feedback
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Release
Stakeholders
Director of UI Engineering
My manager and he made sure the UX Designers and UI Engineers met the deadlines
Product
Manager
Planned the features of each release
Backend
Engineer
Had domain knowledge and implemented api
Frontend
Engineer
Implemented UI
Personas
Chris Jones | 34
Datacenter Senior Manager
Works for a CRM software company. Maintains large virtualized infrastructure that scale across multiple hypervisors that consists of thousands of object storage such as virtual machines and databases.
Monitors and manages the systems daily to make sure it's in great health.
Patricia Change | 22
Datacenter Assistant
Works for a major eCommerce company. Recent college grad and her manager doesn’t want her to manage the company’s data center yet.
Her job entails monitoring the activity of her company's systems daily to ensure everything is running smoothly.
Brooklyn Cooper | 43
Sales Manager
Works for Tintri. Develops account acquisition strategy and execute channel sales campaigns to break into new accounts and expand existing ones
To attract sales, he presents and demonstrates Tintri's solution to customers.
Lauri Webster | 29
Support Engineer
Works for Tintri. Helps customers troubleshoot problems.
Experiences multiple customers in queue.
Pain Points
A majority of Tintri’s enterprise clients manage multiple storage systems. As a result, getting visibility into the problems and resolving them takes time. Troubleshooting problems involve analyzing multiple dashboards or waiting on queue for a customer support engineer.
Solution
Provide a centralized area that automatically displays all existing and potential problems, gives advices, and responds to users questions.
Goals
Increase user productivity
Reduce reliance on customer support engineers for troubleshooting
Eliminate outages and any technical difficulties before it arises
Provide solutions to existing problems
Iterations
Advisor Anatomy
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Final version
