Trintri Analytics Advisor | jaymeeluu-portfolio

Tintri is a enterprise storage company that specializes in hybrid and all-flash arrays. Tintri offers three server virtualization softwares—“VMstore” manages single system, “Tintri Global Center” manages multiple systems and "Tintri Analytics" machine learning can predict up to 18 months of storage behavior for every system.

Tintri Analytics
Advisor

Lead UX/UI Designer

Process

Plan

Prioritized the must-have and nice-to-have of a feature with product manager and engineering team

Research

Conducted a variety of research

inquired about technical requirements and constraints with backend engineer
to see whether our competitors has something similar and if so, what use cases they didn’t cover
to gain more domain knowledge

Design & Test

Designed 2 to 3 low fidelity concepts and conducted a quick usability test with 3 to 5 candidates to see what they prefer
Shared usability test feedbacks with stakeholders
Iterated on stakeholders feedback
Conducted tasks driven usability test
Repeated step 2–4 as needed

Release

Created documentation

QA UI for each build

Gathered feedback during beta test
Iterated on beta test feedback
Release

Stakeholders

Director of UI Engineering

My manager and he made sure the UX Designers and UI Engineers met the deadlines

Product

Manager

Planned the features of each release

Backend

Engineer

Had domain knowledge and implemented api

Frontend

Engineer

Implemented UI

Personas

Chris Jones | 34

Datacenter Senior Manager

Works for a CRM software company. Maintains large virtualized infrastructure that scale across multiple hypervisors that consists of thousands of object storage such as virtual machines and databases.

Monitors and manages the systems daily to make sure it's in great health.

Patricia Change | 22

Datacenter Assistant

Works for a major eCommerce company. Recent college grad and her manager doesn’t want her to manage the company’s data center yet.

Her job entails monitoring the activity of her company's systems daily to ensure everything is running smoothly.

Brooklyn Cooper | 43

Sales Manager

Works for Tintri. Develops account acquisition strategy and execute channel sales campaigns to break into new accounts and expand existing ones

To attract sales, he presents and demonstrates Tintri's solution to customers.

Lauri Webster | 29

Support Engineer

Works for Tintri. Helps customers troubleshoot problems.

Experiences multiple customers in queue.

Pain Points

A majority of Tintri’s enterprise clients manage multiple storage systems. As a result, getting visibility into the problems and resolving them takes time. Troubleshooting problems involve analyzing multiple dashboards or waiting on queue for a customer support engineer.

Solution

Provide a centralized area that automatically displays all existing and potential problems, gives advices, and responds to users questions.

Goals