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I am an experienced design leader who can lead the overall product, design, and UX strategy. I am responsive, flexible and able to succeed with individual responsibilities within a fast-paced collaborative cross-functional team environment. I have knowledge of and experience using core modern front-end web technologies—CSS, HTML and various forms of JavaScript framework such as Angular, jQuery, Bootstrap and others. I incorporate market analysis, technical constraints, accessibility and usability findings into a scalable, delightful user experience design.

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Skills

 

Sketch, Figma, Balsamiq, Omnigraffle, Adobe Illustrator, Adobe Photoshop, Adobe Indesign, Adobe Character Animator, Adobe After Effects, Quark Express, Microsoft Word, PowerPoint, Keynote, HTML, CSS, and J Query. I am also skillful in photography, painting, illustration, and prepress.

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Experience

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APRIL 2023–PRESENT

Microsoft​​ | Contract Accessibility Designer
 

  • A member of Microsoft Fabric responsible for creating detailed guidelines on accessibility and global readiness that enable users with cognitive, vision, and hand disabilities to use the product with ease
     

  • Partner with product managers, content designers, UX designers, and engineering team to bring accessible products to life
     

  • Contribute to an accessible design system
     

  • Mentor a team of 9 UX designers on accessible design best practices

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AUGUST 2022–OCTOBER 2022

Amazon​​ | Contract Product Designer
 

  • Created process flows, wireframes, and visual design mockups to effectively conceptualize and communicate detailed interaction behaviors
     

  • Worked closely with cross-functional teams to help define business and feature requirements via empirical online data, usability findings, market research, and proven user-centered design principles
     

  • Provided leadership in the area of eCommerce trends, web application design, user interface innovations, and ADA compliance guidelines

 

 

JANUARY 2021–JULY 2022

Microsoft​​ | Contract Product Designer
 

  • A member of AI Research and Architecture team responsible for turning high-level and ambiguous business requirements into innovative AI and machine learning features
     

  • Partner with product managers, data scientists, researchers, and engineering team to deliver a holistic, delightful user experience
     

  • Lead accessibility design for PC and Apple platform

     

MARCH 2017–JULY 2020

Tintri​​ | Senior UX Designer

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  • Took ownership of enterprise SaaS product user experience for system management across a cluster of storage appliances and hypervisors that is used daily by IT Administrators—crafted experiences for FIPS 140-2, multiple systems upgrade, system settings, VM-aware and server/data virtualization features
     

  • Created documentation, prep digital files and assets for UI engineers
     

  • Collaborated with Product Managers, Designers, Engineers and QA to deliver new product features
     

  • Iterated on design through reviews, usability, A/B and beta testing
     

  • Maintained and updated pattern library

     

DECEMBER 2012–PRESENT

Grey Matter Marketing, Altice, Comrade, The Healing App | Contract UX/UI Designer

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  • Create user stories, personas, wireframes, flows, mockups and led all aspects of the product design process for consumer and saas applications on tablet, web, Android and IOS devices.
     

  • Solve use cases and multi-scenario problems
     

  • Design logos, business cards, email, icons, social media, responsive websites and web banners
     

  • Prep digital files for web development team
     

  • Define and maintain a consistent style guide and pattern library
     

  • Front-end web development

     

SEPTEMBER 2016–MARCH 2017

Simplee | Contract Product Designer

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  • Established and managed the design process for a team of 5 Product and Implementation Managers
     

  • Designed the user experience, interaction, interface, patterns and style guide for Simplee’s suite of financial technology SAAS products—Simplee Estimate and Simplee Pay (front and backend softwares)
     

  • Collaborated with Product Managers and major stakeholders to create effective solutions for new features and refinement of existing ones
     

  • Collaborated with Full Stack Engineers and QA to ensure each product feature is bug free and ready for release
     

  • Prepped digital files and assets for web development
     

  • Conducted usability test and iterate on user’s feedback
     

  • Created a pattern library with ADA standard

     

SEPTEMBER 2015–SEPTEMBER 2016

Callida Energy | UX/UI Design Lead

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  • Collaborated with Founder to create the mobile user and interactive experience for Callida Energy's Occupant Comfort Tracking app
     

  • Created visual design deliverables for the entire project
     

  • Prepared digital files and communicated with developers to ensure a seamless development process

     

MAY 2015–JUNE 2015

Wikia | Contract Visual Designer

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  • Redesigned 200+ icons and ads for iPhone, Android, desktop, GooglePlay and AppStore
     

  • Collaborated with Product Manager of Mobile Apps to explore new products and improve overall User Experience and increase user acquisition 
     

  • Explored UI possibilities for “Discussion” (Wikia’s social network platform) with User Experience Design team
     

  • Created assets for Comic-Con with Art Director

     

FEBRUARY 2015–MAY 2015

Ebates | Contract UX/UI/Visual Designer

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  • Generated use cases, personas, mockups, and collaborated with Head of Product and Creative Director in all aspects of the UX/UI design process
     

  • Designed promotional and merchant banners
     

  • Prepped digital files for web development


APRIL 2000–APRIL 2004

Nature Immunology (Nature Publishing Group) | Production Editor

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  • Managed the production process from submitted manuscripts to printed magazine
     

  • Checked digital files of manuscripts for proper format and resolution for both text and images
     

  • Cleaned text documents in Microsoft Word before formatting and laid out journal with Quark Express
     

  • Liaison between research authors, editors and copy editor to make sure all parties were meeting their deadlines during proofing stage
     

  • Managed editorial’s and author’s corrections throughout proofing stage
     

  • Illustrated scientific diagrams with Adobe Illustrator from research author’s sketches

     

Education

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Austin Community College

Credited courses in UX Design and Mathematics

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New York University

Bachelor of Science in Communication Studies with a Specialization in Marketing

©copyright 2024 by Jaymee Luu

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